Shipping Policy
Thank you for shopping with us. We strive to ensure that your order arrives promptly and in perfect condition. Please review our shipping policy below.
1. Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays).
During high-volume periods (e.g., promotional events or holidays), processing may take slightly longer, but we’ll always keep you informed of any delays.
Once shipped, you will receive an email with your tracking details.
2. Shipping Locations
We currently offer free shipping to all 50 U.S. states, including Alaska and Hawaii.
At this time, we do not ship internationally or to P.O. Boxes, APO/FPO addresses.
3. Delivery Time
| Shipping Method | Estimated Delivery Time |
|---|---|
| Free Standard Shipping | 3–7 business days |
We ship with trusted national carriers to ensure safe and timely delivery.
Please note: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.
4. Tracking Your Order
You’ll receive a shipping confirmation email with a tracking number as soon as your order is on its way.
You can monitor your package status at any time using the tracking link provided.
If you haven’t received tracking details within 3 business days, feel free to contact us at TRADEPEAKHOLDINGS@outlook.com.
5. Delivery Issues
If your package is marked as “Delivered” but you haven’t received it:
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Please check around your home, mailroom, or with neighbors
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Wait 24–48 hours (sometimes carriers mark packages as delivered prematurely)
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Contact us at TRADEPEAKHOLDINGS@outlook.com if the issue persists — we’ll do our best to help
Please note: We are not responsible for lost or stolen packages after confirmed delivery, but we will assist in filing a claim when possible.
6. Incorrect Shipping Information
Please double-check your shipping address before placing an order. We cannot be held responsible for delivery issues caused by incorrect or incomplete addresses.
Once your order is processed, shipping details cannot be changed.
7. Damaged or Defective Items
If your item arrives damaged, please notify us within 48 hours of delivery and provide photos of the item and packaging. We will arrange a replacement or refund as appropriate.